Who are we?
Ekstrom Design Is dedicated to providing you with the same impeccable quality and customer service we've built our name on. We are proud members of the Specialty Equipment Market Association (SEMA) and pride ourselves in thinking outside the box. We have been featured in top automotive magazines such as Autoweek, Motor Trend, and Truckin' Magazine. Learn more
Is it safe to shop with you?
Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence.
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What are your shipping options?
We use DHL, UPS, and USPS as our shipping providers. Your final shipping rate will be calculated at checkout. For more information, click here
When is my order shipped?
All orders will be shipped within 1-2 business days upon payment confirmation.
How long does it take to receive my package?
For orders within USA and Canada, your package will typically arrive between 2 to 7 business days. In may take slightly longer for international orders due to handling and clearance processes, we seek your understanding in these cases.
Help! I have not received my package.
If you do not receive your package within the estimated delivery time, please drop us an e-mail at firstname.lastname@example.org and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Warranty and Returns, click here
ORDER AND REFUND
What if I am unsatisfied with my order?
We offer 100% refund back guarantee if you find any defects, sizing error, or any other issues (send us a picture). Your satisfaction is our priority and rest assure we will treat every case personally. For more information, please refer to our Warranty and Returns
I would like to return my purchase!
If you are not 100% satisfied with your order, we will accept the return of your item(s) for a full refund within 30 days of purchase. Returns must be unused, in the state you received them, and in the original packaging.
Typically, it takes about 5-20 Business Days for us to receive your package, inspect the item, process it into inventory, and complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)
If you have any further queries, please do not hesitate to drop us an e-mail at email@example.com. We are happy to help!
How long does it take to receive my refund?
Typically, it will take about 5 - 20 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)
Is it safe to use my credit/debit card on your site?
Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Stripe, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access.
What forms of payment do you accept?
Currently, we accept PayPal and Credit/Debit card payment through Stripe for all orders.
I have a query or issue with my purchase.
Please use our live chat feature for fastest response. Otherwise, you can send us an email at firstname.lastname@example.org and we will respond to you within 24 hours.
Thank you for shopping with us!